Policy & Messaging Terms

These Policy & Messaging Terms govern the SMS, MMS, voice, and electronic messaging services operated by Business Matrix Lab LLC ("BML", "we", "us", or "our"). By opting in to receive text messages or submitting a form with your mobile telephone number on our website, you agree to these Messaging Terms.

1. Messaging Program Description

Business Matrix Lab offers automated and conversational SMS/MMS messaging programs for business clients and prospective partners. Messages sent via our program include:

• Consultation and appointment confirmations & reminders;
• Project milestone status updates and technical notifications;
• Customer care inquiry responses and support ticket alerts;
• Account authentication and one-time passcodes (OTP).

2. Consent & Opt-In Procedure

You may opt-in to our messaging program by checking the consent box on our website contact form or when signing a service agreement. By opting in, you explicitly provide prior express written consent under the Telephone Consumer Protection Act (TCPA) for Business Matrix Lab to send text messages to the wireless telephone number provided.

3. Cost & Message Frequency

Business Matrix Lab does not charge a fee for receiving text messages. However, message and data rates may apply according to your wireless carrier rate plan. Message frequency varies based on your interaction with our team, active software projects, or ongoing customer support tickets.

4. Opt-Out Instructions (STOP)

You can cancel the SMS service at any time. To stop receiving text messages from Business Matrix Lab, simply reply STOP to any text message you receive from us. Upon sending STOP, we will send you a single confirmation message confirming your opt-out. After this, you will no longer receive text messages from us unless you re-subscribe.

5. Customer Support Instructions (HELP)

If you need assistance or have questions regarding our text messaging service, reply HELP to any text message or contact our team directly:

• Email: support@businessmatrixlab.com
• Toll-Free Phone: +1 (800) 555-0199

6. Wireless Carrier Disclaimer

Carriers (including but not limited to AT&T, T-Mobile®, Verizon Wireless, Sprint, and regional mobile operators) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission from your wireless service provider.

7. Strict Privacy Protection for Mobile Data

We respect your privacy. Mobile information and text messaging opt-in data will NOT be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

For more details on how we safeguard user information, please review our full Privacy Policy and Terms of Use.

8. Contact Us

If you have any questions regarding these Policy & Messaging Terms, please contact us: