Privacy Policy

Business Matrix Lab LLC ("BML", "we", "us", or "our") respects your privacy and is committed to protecting the personal data and business information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, submit our contact forms, communicate with us, or utilize our technology and staffing services.

1. Information We Collect

We may collect personal information directly from you when you voluntarily provide it to us via our website contact forms, email inquiries, phone calls, or client intake procedures:

• Contact Details: First and last name, business email address, phone number, company name, and job title.
• Project Inquiries: Details regarding your software engineering needs, CRM automation requirements, customer support goals, or staffing preferences.
• Communication Data: Records of your communications with us via email, SMS, phone calls, or live chat.
• Technical Data: IP address, browser type, device information, operating system, and browsing activity collected automatically via essential cookies and analytics tools.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Responding to your inquiries and scheduling consultations;
• Delivering custom software development, CRM integrations, and remote staffing services;
• Sending operational updates, project milestones, and administrative notices;
• Sending SMS/MMS messages and notifications (only if you explicitly opted-in);
• Improving our website performance, security, and user experience.

3. Data Protection & Mobile Opt-In Data Non-Sharing

We maintain stringent physical, electronic, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Specifically regarding mobile phone numbers and SMS consent:

• No Third-Party Sharing: Mobile phone numbers, text messaging opt-in consent, and subscriber data collected through our contact form will NOT be sold, rented, leased, shared, or transferred to third parties or affiliates for marketing or advertising purposes.
• Service Providers: We may share data strictly with trusted technology subprocessors (e.g., messaging gateway providers) solely to deliver requested communications on our behalf under contractual confidentiality agreements.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, satisfy legal or reporting requirements, or resolve disputes.

5. Your Privacy Rights

Depending on your jurisdiction (such as CCPA/CPRA, GDPR, or state privacy laws), you may have the right to:

• Access, review, or request a copy of the personal information we hold about you;
• Request correction or deletion of your personal data;
• Opt-out of marketing emails or SMS messaging at any time (reply STOP to any text message or click unsubscribe in emails);
• Request restriction of processing or object to automated processing.

6. Contacting Us About Privacy

To exercise your privacy rights or if you have questions regarding this Privacy Policy, please contact our Privacy Team at: